Selected knowledge sources
An agreed set of documents and a process for importing and refreshing their content.
Automation services
Internal search & RAG
Find answers in the documents your team already has.
I build internal search that uses your selected documents to answer staff questions, with source links so people can check the answers. We agree who can access each collection and how to keep it up to date.
Scope of work
What your project can include.
Your proposal confirms what you will receive, what I need from you, and how we will review the work. We choose from the areas below to suit your business.
Questions with source links
A search or chat interface that shows supporting passages alongside its answers.
Access boundaries
Controls designed around the staff groups and document permissions included in the project.
Quality checks
Representative questions that check retrieval, source relevance, and behaviour when an answer is missing.
How the work runs
A clear plan, with time to review.
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Step 01
Review the knowledge base
We choose useful sources, identify outdated material, and confirm who should access each collection.
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Step 02
Build and question it
I prepare the content and test realistic staff questions against the source material.
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Step 03
Plan ongoing updates
We agree how documents are refreshed and how staff can report an incomplete or incorrect answer.
Questions
Before we start.
What does RAG mean?
Retrieval-augmented generation means finding relevant source material before using AI to compose an answer from it.
Will it invent answers when information is missing?
The system is designed to say when the selected sources do not support an answer, but AI can still make mistakes. Source links and testing remain important.
Can different teams see different documents?
Yes, when those access rules are included in the scope and supported by the source systems. We check permissions as part of the design.
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Tell me what you want to improve.
Tell me what you need help with, what you use today, and any deadline. I will suggest a next step and outline the work and cost for you to review.