Refund & Cancellation Policy

You can request a full refund for a one-time software purchase within 14 calendar days of purchase. You do not have to prove a defect to use this refund window. Please include enough information for me to find the order.

After that window, contact me if a product is defective, materially different from its description, or has not been delivered. I will investigate and arrange an appropriate remedy, including a refund where required. The refund window does not remove your statutory rights.

When a paid licence is refunded, the rights granted by that purchase end and any associated paid activation may be disabled. This does not remove rights you separately hold under an open-source licence.

Email [email protected] with the subject “Refund request”, your purchase email, product or service name, order or invoice reference, and purchase date. You can also use the contact form. A reason is helpful but optional for a request within the software refund window.

Please do not send card numbers, passwords, UPI PINs, or OTPs. I may ask for limited information to locate and verify the purchase.

I aim to acknowledge requests within 48 hours and provide a decision within 5 business days. If more information is needed, I will explain what is missing and keep you updated. Business days mean Monday to Friday, excluding public holidays in India.

For payments I administer, I initiate an approved refund within 5 business days of approval, normally to the original payment method. I do not charge a separate refund administration fee.

The bank or payment provider controls when the credit appears. Allow an estimated 5–10 business days after initiation; some payment methods or international transactions may take longer. A merchant of record may publish a different processing estimate for orders it administers. Contact me if the stated period has passed so I can help trace the refund.

A currency conversion by your bank may mean the amount credited in your account currency differs from the original debit. Any separate bank or currency-conversion charges are governed by that provider’s terms and applicable law.

If you were charged twice for the same order, send the transaction references so I can verify and refund the duplicate payment. Please contact me before trying another payment when the first one appears to be pending.

If your download, access instructions, or paid licence have not arrived within the promised delivery time, check your spam folder and contact me. I will arrange delivery or an appropriate refund. See the Digital Delivery Policy for the delivery process.

Development, automation, and marketing projects have an agreed scope and payment schedule. Request cancellation in writing by email. The accepted proposal or project agreement sets out any project-specific cancellation terms, subject to applicable law.

Unless the accepted agreement states otherwise, cancellation before work begins is eligible for a refund of the unused advance, less any third-party costs you authorised that cannot be recovered. After work begins, I will account for work completed and authorised non-recoverable costs, and refund any remaining unearned balance. I will provide the calculation in writing.

If I cannot deliver agreed work, I will discuss a revised plan or refund the amount attributable to the undelivered work. Advertising spend, hosting, and other third-party purchases are subject to the relevant supplier’s terms; any recoverable unused amounts will be accounted for.

A one-time software purchase has no automatic renewal to cancel. A separately agreed ongoing service follows the cancellation notice and billing terms in its written agreement.

For an unresolved concern, use the support and complaints contact. You can also use any rights or dispute channels available through your payment provider or applicable law.